This enables customers to get in and out of restaurants faster, subsequently, turning tables faster. Lastly, a study by Mastercard revealed that 82% of consumers view contactless as the cleaner way to pay, and contactless payments are up to 10 times faster than other in-person methods. Restaurants that fail to attract Millennials and Gen-Zers by not implementing a digital driven strategy may see these generations retention rates drop by 43% or more. The 2022 Future Restaurant Trend Report discovered that 43% of millennials and Gen-Z diners prefer contactless payment options when dining-out.įurthermore, a study by Tacit found that 53% of Millenials want to use mobile devices to augment their dining experience. The highest positive responses in this research came from the Millennial demographic at 78% reporting a positive experience. Among consumers who have used QR codes to order and pay, 70% of them said that they had a positive experience. While this doesn’t come as a huge surprise, Millenials and Gen-Z diners tend to prefer QR code technology when visiting their favourite restaurants.Ī study by Datasential found that 58% of consumers would like the option of using a QR code to pay at a restaurant.
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